FAQs

Will we always have the same sitter?

This will depend on the days you have visits booked for.    Obviously none of our staff work 7 days a week 365 days a year so we will never guarantee it will always be the same person.   Year round we generally have 2-3 staff covering the week’s shifts. From years of experience, this works best as it allows us to be able to provide consistent and reliable service.  As long as your details are all loaded into your client portal any staff member will be able to complete your visits. We do not recommend verbal instructions but encourage you to leave printed instructions should you so wish.

How long are feeding visits?

Visit times may vary. But up to a maximum of about 20-30 minutes for our standard feeding visits.  If you require more time, we have extended visits for animals that require more time.

Do you charge for each animal?

Our feeding visits are charged on a per visit not per animal rate, As long as we can provide our standard service in our 30-minute time frame you should not have additional costs. 

How do I give payment?

We will send you an invoice for your services with our details for payment (Venmo, Zelle, Apple Pay, Cash or Check).

Can I meet with a sitter?

Absolutely! you can schedule a meet-and-greet visit through your client portal when making your booking. Mornings do tend to be our busiest time, so we usually offer afternoon time slots for client meetings. 

Can you medicate my pet?

Yes, administering medication to your pet is included in our standard pet feeding visits if it’s a necessary part of their care. We understand the importance of ensuring that your pet receives its medication as prescribed to maintain their health or assist in recovering from an ailment.

Why do I need to keep the portal updated?

To ensure seamless service, your client portal serves as the most efficient platform for keeping sitters up to date with any changes or additional information they may need to complete your visits. The more details and information we have access to, the better we can service your pet’s needs.

In the interest of preparedness, we also require an alternative contact number for emergencies. This could be a companion traveling with you, unless you anticipate being out of reception range. Having another reachable number ensures that we can quickly reach someone if we’re unable to contact you.